Frequently asked questions

We know Tūroa inside out.  We have an experienced dedicated team whose main objective is to get you where you want to be, on the maunga!  Our operational teams will be on the clock earlier to make sure we do whatever possible to get the lifts turning on time.  Our Guest Service, Hospitality and Rental facilities will be open earlier & later to make sure you don't miss out on that end of the day refreshment or essential pre ski coffee.

No.  You do not need a profile to buy passes as these profiles are currently not linked to our online purchasing.  If you have a profile you cannot currently purchase through it.  You can purchase on our online shop and will receive details before the start of the season about how to access your profile and see your products.

No.  You will need to purchase a new card to load your Tūroa season pass.  You will be able to enter your details at the time of purchase which will create your new pure Tūroa profile.  We will send out detail of how to access it after 15th May. 

• For all season passes (excluding 75+), including the RAL Life Pass Holders pass ages are taken as of April 1, 2024.  75+ age is at time of purchase. 

• For day lift passes, rental and Snow School products, ages are taken on the day of purchase.

• For all season passes, multi season passes, day passes and other products Youth is 6 - 16.  Adult is 17+ and Senior is 65–74yrs of age.  Photo ID may be required.

• 5 and under and 75 and over ski free of charge and require a validated pass to ride the lifts. Photographic ID will be required for 75+ at time of purchase.

• Students are 17+yrs enrolled full time (minimum 32 weeks in a calendar year) with a New Zealand or Australian secondary or tertiary institution. Student ID or proof of full time status required.

Two.  There can be two named drivers per pass, and either driver can access the platinum parking per day at a maximum of one spot being used per day.

Yes you will be able to put multiple passes in your cart and checkout with one payment.

These lifts will all be operating as soon as conditions allow.  

• The Alpine Meadow Platter & Sunkid surface lift

• Park Lane Chair

• Movenpick Chair

• Winter Garden Platter

• Giant Chair

• High Noon Express 

We are currently working on a finance option as fast as we can.

This offer is exclusively for current RAL Life Pass holders only and these details will be verified by our team. 

Season pass benefits apply to purchased passes only.  The full set of season pass benefits can be found on our passes page, hello ‘bring a buddy Wednesdays’. This will be updated with extra benefits over the next few months as we are working with local businesses to bring you a fresh set of awesome deals.

We love the Nga Wai Heke so this was a really tough decision of which we had to consider many factors.

• PTL or any operator is required to reduce the footprint on the maunga in the coming years to meet DoC and iwi objectives.

• A financial return on the running costs coupled with very limited opening days unfortunately doesn't stack up.

• The cost of removal is estimated at $3M. This is a cost PTL would be required to fund in a few years time if we don’t agree to a DoC arrangement to remove it in the shorter term. Our view is that these funds would be better deployed elsewhere to improve customer experience.

• Iwi feel very strongly that the physical footprint on the maunga should be reduced.

• Tūroa also operates under tight electricity constraints and we have to factor this into all operations on a cost/benefit basis.

We are cashless!

We have two amazing deals for local workers, specially priced All Mountain or Midweek Season Passes that even beat our launch offer pricing.  These can be collected from our Ohakune town office - Tūroa HQ or on the mountain any time during the season.  Tūroa HQ opening date is coming soon.  You will need to provide proof of employment to qualify.  Questions?  Email Ali@pureturoa.nz